If the “keystone”, the part of the shaft that holds the lower part of the fan, comes off or becomes loose, please send it in for repair.

All fans purchased from us will be replaced or repaired free of charge.

Please send your order to the address below.

〒600-8086

23, Hondoro-cho, Takakura Nishiiru, Matsubara-dori, Shimogyo-ku, Kyoto-shi, Kyoto

Kyoto Fan Onishi Tsune Shoten

075-351-1156

*Please note that you will be responsible for shipping charges.